Pandemic Information
COVID - 19
Under Standard 5.20, section (g), all supervised visitation providers must make reasonable efforts to assure the safety and welfare of each party involved. This also means in the times of Pandemic of Covid-19. We follow the current guidelines as mandated by the CDC and local county and state government. We ask parties to review the CDC guidelines and if any questions, please ask us. We strive to maintain a social distance of 6-10 feet apart.
VIRTUAL VISITATION
***Virtual Supervised Visitation with children during the Coronavirus Crisis/Covid-19.
See the tip sheet and you can also find this sheet at:
https://www.courts.ca.gov/documents/SV-Tip-Sheet-for-Parents-during-COVID-19.pdf
Your provider will also give both the parents and/or caregivers, along with the children tips on virtual visitation in advance of any scheduled sessions at an intake/orientation. Virtual visitation rules, policies and expectations will be discussed in intake and there will be a time for the parties to ask questions and gain clarification. Intake is an in
interactive process and is required before any visits take place.
Ground Rules for ZOOM – Virtual Visits
See our rules below:
Be on time: We promise to start and end the visits according to the times scheduled. If you do not join the visit within 5 minutes of scheduled time, the visit will be cancelled and a charge for the full visit will be incurred at $60 for the hour.
Be considerate: Be considerate of the other parent’s privacy of their home. Parent with child will have the child/children in a room with no distractions.
Earbuds: Child/children will wear earbuds or headphones during visit.
Be prepared: Be prepared to interact with your child. Have multiple activities to do together virtually. Please have these activities already planned before the visit.
Do not multi-task: Stay mentally and physically present. It is easy to get distracted on a virtual visit, but our objective is important and we need your full attention in order for you to remain child focused and to meet the goals of the visit. Eating is also a distraction, so please eat before or after the visit. Remember, you are in this visit per court order.
Parent’s responsibility to keep visit going: Although the Supervision Specialist can assist the parent, it is not the responsibility of the Supervision Specialist to interact with the child and keep the child’s attention.
Choose a quiet location: Background noise disrupts the visit and might prevent us from hearing the information that we need. Choose a quiet location – away from pets, other people or any distractions etc. Turn off the TV and any music.
Nobody else in visit: Please remember that no one else can be present while you are participating in the court ordered virtual visit. The same rule is listed in the contract. No one else may be in the visit unless on court order or PRE APPROVED by the admin office.
No driving or walking around or laying down: Your safety is important to us. You cannot be distracted while in the visit. This includes laying down in bed or on a couch.
No Call Waiting: If using your cellphone, please disable your “Call Waiting” feature. The clicking noise you hear on your phone when another call comes in can also be heard by the Supervision Specialist and will be distracting.
Do not put this visit call on “Hold”: If your hold feature plays background music [and many do] and you leave the conference to answer another line or talk to someone else, the hold music will play and will disrupt the visit. Please do not take another call or we will have to end the visit.
Supervision Specialist may terminate visits at any time.